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Managing Conflict in Health Care (Virtual)| Team Training | Center

Using the emotional intelligence model woven together with other concepts, the virtual workshop series Managing Conflict in Health Care will teach health care leaders skills for managing a variety of conflict types in health care settings, even the most difficult scenarios. The series begins with a brief but in-depth review of emotional intelligence as well as other key concepts related to conflict and safety culture in health care. These concepts are then applied to conflict at the individual and team levels and to participant scenarios. Participants will leave with an actionable plan to address conflict.