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AHA Associate Podcast Series | Authenticx

In this episode, Kathleen Wessel is joined by Leslie Pagel, Chief Evangelist for Authenticx, which is an AHA Associate, as well as Rachelle Tardy, Director of Clinical Outcomes & Care Integration for Eskenazi Health. Their discussion centers on building a superior patient experience by starting with the hospital workforce. Providing employees with the needed tools, training, and resources can have an enormous impact. This podcast explains the power of listening to employee and patient voices and how these insights can inform patient experience strategy.

Community Investment: Moving from Transactions to Transformation

Hospitals and health systems are working to address the upstream, root causes of health inequities by making investments to improve the health and well-being of communities for the long-term. This blog explores real-world examples from leaders in the field and insights on how to approach this work.

Technological Supports | Strengthening the Health Care Workforce

Hospitals and health systems across the country have invested in technologies to support population health management, clinical integration, convenience and access for patients. Technology also can play a critical role in supporting the health care workforce. There is a broad range of technologies that can be utilized to support the workforce, including machine learning, artificial intelligence and marketplace platforms.

Data and Analytics | Strengthening the Health Care Workforce

Data is not the first thing one thinks of when addressing workforce issues, but data can identify trends, measure engagement and inform decisions about where resources are needed, how your organization compares to others, and determine if you are making progress. As you engage with your internal data, it also is important to understand overall economic trends in your local community, region and nationally that could impact your workforce.

Workplace Violence Prevention | Strengthening the Health Care Workforce

Even before the COVID-19 pandemic, hospitals and health system teams experienced violence, from bullying and incivility to active shooters, intimate partner violence, cyberattacks, homicides and suicides. However, the compounding trauma of the pandemic has heightened the need to create a safer workplace, both physically and psychologically, and a more resilient workforce.

Supporting Behavioral Health | Strengthening the Health Care Workforce

Reducing stigma and improving access to behavioral health services for the health care workforce, combined with fostering human resilience can improve mental and often physical health, reduce the total cost of care, reduce suicide, and support a healthy workforce.

Section 3 - Building the Team | Strengthening the Health Care Workforce

The third section of the guide describes strategies around recruitment and retention, diversity and inclusion, and creative staffing models.

Section 2 - Data and Technology | Strengthening the Health Care Workforce

Section two of the guide focuses on data and analytics, as well as technological supports.