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When the Customer Is Not Always Right
Janet Davis MSN, RN, NEA-BC, and Jeanette Karon discuss behavioral disruption in the health care environment and share solutions on how to improve staff safety while managing disruptive patients and visitors.
Protecting Heath Care Workers from Being Targets of Violence
A survey of 1,000 caregivers in April of 2022 found that 92 percent had directly experienced or witnessed workplace violence.
The Well-being Impact of Northwestern Medicine's Scholars of Wellness Program
In this discussion, Gaurava Agarwal, M.D., vice president and chief wellness executive at Northwestern Medicine and director of faculty wellness at Northwestern University, and Samantha Saggese, physician assistant of nephrology and hypertension at Northwestern Memorial Hospital, explain the difference the Scholars of Wellness program is making, and how it could be adopted for the benefit of hospitals and health systems across the nation.
FBI Violence Prevention Strategies to Assess and Manage Threats Against Health Care
Since 2020 the health care workforce has faced a sharp increase in workplace violence.
Codes of Conduct – An Approach to Reducing Workplace Violence
Last year, Massachusetts health care workers faced a threat, verbal abuse or a physical assault every 38 minutes on average.
Leadership Dialogue Series: Debbie Hatmaker
AHA Board Chair Wright L. Lassiter III is joined by Debbie Hatmaker, chief nursing officer of the American Nurses Association Enterprise.
Using Innovative Strategies to Combat Workplace Violence
Veronica Nolden and Trina Trimmer discuss the how the risk for health care workers has been disproportionate and ways to implement strategies for team safety.
Analysis of Supreme Court Oral Arguments on Vaccine Mandates
The U.S. Supreme Court today held oral arguments on whether to allow the Centers for Medicare & Medicaid Services’ and Occupational Safety and Health Administration’s vaccine mandates to go into effect while appeals are heard in the courts of appeals.
Hospitals Against Violence Podcasts
The AHA’s Hospitals Against Violence initiative and the International Association for Healthcare Security and Safety partnered to create resources for health and security leaders on how to build safer workplaces. In this podcast, Laura Castellanos AHA associate director and HAV lead, Erik Martin, R.N., chief nursing officer of Norton Children’s Hospital, and Connie Packard, chief of public safety at Boston Medical Center, IAHSS vice president and treasurer, discuss the collaboration, resources and what steps leaders can take to create safety and improve patient care.
[Sponsored] Advancing Systemness Through Strategic Partnering and Scalable Mobilization
In today’s challenging health care environment, patients, employees, caregivers and visitors expect a positive and consistent experience.