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When the Customer Is Not Always Right
Janet Davis MSN, RN, NEA-BC, and Jeanette Karon discuss behavioral disruption in the health care environment and share solutions on how to improve staff safety while managing disruptive patients and visitors.
Developing Code-Compliant Integrated Fire Protection and Life Safety Inspection
A step-by-step guide for developing a comprehensive integrated fire protection and life safety inspection, testing and maintenance (ITM) program for health care facilities. This timely publication will support facilities managers ahead of CMS’s adoption of NFPA 101-2018 (or later), which will require integrated life safety ITM for all high-rise buildings.
AHA Associate Podcast Series | Commure
In this episode, guest host Laura Castellanos, Associate Director of Hospitals Against Violence for the AHA, is joined by Dr. Ronald Paulus, Strategic Advisor for Commure Strongline and former President and CEO of Mission Health, as well as former Chief Administrative Officer and CIO for Geisinger Health System. Together, they discuss the unfortunate growth of workplace violence in health care, including its financial, organizational and clinical consequences. Mitigating violence and investing in workplace safety initiatives can have an exponential impact on caregivers, patients and healthcare organizations.
Webinar: Hospital-Based Workplace Violence Programs: Compliance & Best Practices
Review the components of a hospital workplace violence program and the new Joint Commission standards.
Developing Effective Workplace Violence-Prevention Strategies
Hospitals are working on workplace violence prevention using technology and training to mitigate risk and redesigning facilities to prioritize safety.
Section 1 - Supporting the Team | Strengthening the Health Care Workforce
The first section of the guide, which includes key considerations and questions to drive action, takeaways and action items for CEOs, and resources and case studies, focuses on addressing well-being, supporting behavioral health and workplace violence prevention.
Prioritizing and Maximizing Well-Being in the Health Care Workforce
Faced with severe workforce shortages and staff burnout, health leaders are looking at ways to engage employees and improve well-being and health.
Workplace Violence Prevention | Strengthening the Health Care Workforce
Even before the COVID-19 pandemic, hospitals and health system teams experienced violence, from bullying and incivility to active shooters, intimate partner violence, cyberattacks, homicides and suicides. However, the compounding trauma of the pandemic has heightened the need to create a safer workplace, both physically and psychologically, and a more resilient workforce.
Building the Patient-Centered Continuum of Care of the Future
Best practices health care organizations use to engage and support their workforce during capital projects and times of operational disruption.
Health Care Facility Workplace Violence Risk Assessment Toolkit
A toolkit for risk professionals to prevent violence in health care institutions.