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Engaging Your Community in Your Digital Strategy: It’s All About Human-Centered Design
An optimal digital strategy is no longer a “nice to have” — it is central to future positioning, especially since 50% of consumers say that a bad digital experience can ruin the entire experience with a provider.
Closing the Loop on Patient Feedback: Lessons from CVS Health
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
Frequently Asked Questions
We anticipate that you might have questions about the Accelerating Health Equity Conference; we have provided answers to frequently asked questions
Walgreens Shutters 160 VillageMD Clinics after $6 Billion Loss
Walgreens Boots Alliance reported last week that it lost nearly $6 billion in its second quarter as the company struggles with the loss in value of its investment in VillageMD.
The Patient-to-Consumer Revolution
How high tech, transparent marketplaces and consumer power are transforming U.S. healthcare.
Digital Solutions to Improve Maternal Care: Considerations for Hospitals
Hospitals and patients are seeking tools that support maternal health while offering greater convenience and efficiency, along with more comprehensive, culturally competent care. Digital solutions can support hospitals’ efforts as they work to improve patients’ outcomes and experiences.
Community Health Improvement Stories from the Field
Hospital, health system and community organization leaders share stories on advancing population health, community health and health equity.
Hospitals and Health Systems Affirming the AHA Patient Billing Guidelines
This is a map of the hospitals and health systems who have affirmed the American Hospital Association's voluntary Patient Billing Guidelines, which outline how hospitals and health systems best serve their patients and communities, and underscore their commitment to ensuring that conversations about financial obligations do not impede care, while recognizing that determinations around financial assistance require mutual sharing of information by providers and patients.
Futurescan 2024 PowerPoint Toolkit
The PowerPoint presentation features highlights from the latest edition of Futurescan. Ready for immediate use at your organization, you can employ this presentation tool for staff, leadership or boards!
3 Societal Shifts That Will Reshape Health Care by 2035
Leaders at Oliver Wyman’s health care consultancy have been busy studying what health care will look like in 2035 and reimagining what the field may look like roughly a decade from now.