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Closing the Loop on Patient Feedback: Lessons from CVS Health
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
4 Ways to Drive Transformational Change in Sustainability
The recently released AHA-American Society for Health Care Engineering’s Health Care Leader’s Guide to Sustainability and Decarbonization spells out the sustainability challenge facing the field.
3 Societal Shifts That Will Reshape Health Care by 2035
Leaders at Oliver Wyman’s health care consultancy have been busy studying what health care will look like in 2035 and reimagining what the field may look like roughly a decade from now.
Employers Will Be Focusing on These 3 Health Care Strategy Areas. Are You Ready?
America’s employers will evaluate their health plans, partnerships and vendors more closely this year as they try to create value, achieve higher quality and procure cost-effective services.
Walmart to Leverage AI Software to Guide Employees to Clinicians
Walmart recently partnered with Health at Scale, a company that uses predictive artificial intelligence to direct patients to providers who match their specific health needs.
Predictive Modeling Could Create Better Sightlines to Forecast Finances
Predictive modeling has helped hospitals and health systems project clinical outcomes, enhance workflows and identify patient preferences, but this tool may also give leaders better intelligence to forecast finances amid this year’s economic uncertainties.
When Facing an Unforeseeable Future, Culture Is a Strategic Imperative
Tri-County Health Care in Wadena, Minn., experienced a cultural transformation over the past two years that significantly improved employee engagement, patient satisfaction, quality and safety, and other key operating parameters. What its leaders could not have predicted, however, was how this work also would make both the organization and hospital team members more resilient during the COVID-19 crisis and economic fallout that ensued.
4 Keys to Becoming a Data-driven Organization
A new report, “Leveraging Data for Health Innovation,” from the AHA Center for Health Innovation explores the trend of hospitals and health systems finding new ways to glean actionable insights from their data and provides a blueprint for leading a data-driven organization. It explores the explosion of health care data and top challenges facing provider organizations as they work to ensure data integrity, store vast amounts of data and learn how to utilize data to advance population health management and value-based care.
Intermountain, Memorial Hermann, Trinity Take Stake in $300 Million Private Equity Fund
Intermountain Healthcare, Memorial Hermann and Trinity Health are just a few of the provider organizations and payers who have taken a stake in a Nashville private-equity firm The Heritage Group’s latest $300 million fund. About 70% of the $300 million already committed comes from health systems and insurers like Horizon Blue Cross Blue Shield of New Jersey.
Strategic Planning Imperatives for the Path Forward
The AHA’s recently released 2021 Environmental Scan provides key data and insights on the current operational landscape and is designed to help leaders maneuver the rough road ahead.