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Using Consumer Insights to Improve the Patient Experience
This article describes how organizations can approach efforts to improve the patient experience, including examples of strategies gleaned from other industries. The article also highlights how one progressive hospital—Community Hospital of the Monterey Peninsula—is using mobile and digital technology to gain insights and meet consumer needs in real time.
Not Another Number: Expanding Access to Care Through a Focus on the Patient Experience
Presentation Resource
ScionHealth Breaks Down Care Barriers with CRM
ScionHealth partnered with Loyal to interact with its patient population more easily via email and SMS, pushing appointment reminders and scheduling prompts.
Customizing the Health Care Experience for Seniors
Magazine & Journal Articles
This article details how the aging of the baby boomers will have a dramatic impact on the country.
Bridging Worlds as a Model for Building and Advancing Integrated Strategy Teams
Presentation Resource
How can the attributes and skills highlighted in Bridging Worlds be applied to take your team to the next level? This session will allow participants to explore these concepts through real-world case studies, gaining practical knowledge to apply within their own organizations.
Bridging New Paths: Competencies Needed for Transformational Healthcare Strategists
Presentation Resource
Applicable to all levels of personnel, this competency model can be used not only to guide development conversations, but also to put an accountable structure and focus around your development plans.
Avoid the ER? Not on Your Life Converting the Emergency Department into a Strategic Asset for Your Hospital
Presentation Resource
Are We Ready to Treat Our Patients as Consumers?
Presentation Resource
This session will help you learn where your organization is on a consumerist journey and how to position the organization for success in this new world of the consumer.