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Consumer Experience Reports Compendium
SHSMD has collected health care customer research and consumerism reports in an effort to offer consumerism related resources to the SHSMD membership.
The Disruptors Are Getting Disrupted — 5 Takeaways
Walmart’s announcement last week that it will close its 51 health centers in five states and exit virtual care services stunned many observers.
Rel 24.4 Landing
Professional Membership GroupsYour organization’s membership in the American Hospital Association connects you to the nation’s most powerful advocacy organization for hospitals.
SHSMD ADVANCE™ for Teams
SHSMD ADVANCETM for Teams is a professional development platform offering a series of skill building tools designed to help your team face the rigorous demands of health care strategy.
Engaging Your Community in Your Digital Strategy: It’s All About Human-Centered Design
An optimal digital strategy is no longer a “nice to have” — it is central to future positioning, especially since 50% of consumers say that a bad digital experience can ruin the entire experience with a provider.
Closing the Loop on Patient Feedback: Lessons from CVS Health
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
Walgreens Shutters 160 VillageMD Clinics after $6 Billion Loss
Walgreens Boots Alliance reported last week that it lost nearly $6 billion in its second quarter as the company struggles with the loss in value of its investment in VillageMD.
Hospitals and Health Systems Affirming the AHA Patient Billing Guidelines
This is a map of the hospitals and health systems who have affirmed the American Hospital Association's voluntary Patient Billing Guidelines, which outline how hospitals and health systems best serve their patients and communities, and underscore their commitment to ensuring that conversations about financial obligations do not impede care, while recognizing that determinations around financial assistance require mutual sharing of information by providers and patients.
3 Societal Shifts That Will Reshape Health Care by 2035
Leaders at Oliver Wyman’s health care consultancy have been busy studying what health care will look like in 2035 and reimagining what the field may look like roughly a decade from now.