Search Results

The default setting for search results displays All Content. If you prefer to see recent content only, please adjust the date filter.

Filter your results:

Types

Topics

746 Results Found

Consumer Experience Reports Compendium

SHSMD has collected health care customer research and consumerism reports in an effort to offer consumerism related resources to the SHSMD membership.

AHA Statement on RAND 5.0 Hospital Pricing Study

In what is becoming an all too familiar pattern, the RAND Corporation’s latest hospital price report oversells and underwhelms. Their analysis — which despite much heralded data expansions — still represents less than 2% of overall hospital spending. This offers a skewed and incomplete picture of hospital spending.
Member

AHA Member Advisory on Upcoming Release of Hospital Price Transparency Study

AHA expects the release of a new price transparency report next week. See AHA resources to prepare your organization’s response to the study findings.

The Disruptors Are Getting Disrupted — 5 Takeaways

Walmart’s announcement last week that it will close its 51 health centers in five states and exit virtual care services stunned many observers.
Member

Rel 24.4 Landing

Professional Membership GroupsYour organization’s membership in the American Hospital Association connects you to the nation’s most powerful advocacy organization for hospitals.

Rel 24.4 Event

The hospital and health system field strongly supports protecting patients from surprise medical bills.

Using Consumer Insights to Improve the Patient Experience

This article describes how organizations can approach efforts to improve the patient experience, including examples of strategies gleaned from other industries. The article also highlights how one progressive hospital—Community Hospital of the Monterey Peninsula—is using mobile and digital technology to gain insights and meet consumer needs in real time.

Using Consumer Industry Science to Turbocharge Your Hospital Marketing | Recording

This webinar provides an overview of psychographic segmentation and a proven model for influencing health care consumer decisions and behaviors.

SHSMD ADVANCE™ for Teams

SHSMD ADVANCETM for Teams is a professional development platform offering a series of skill building tools designed to help your team face the rigorous demands of health care strategy.

Uncovering Nuances in Health Care Data Analytics to Improve the Patient Experience Recording

Webinar Recordings
In this webinar, we’ll look at how OSF Health Care partnered with Binary Fountain to unify their patient feedback and response process by responding to feedback publicly and providing patients with a superior health care experience through open access to data and community reviews.