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Engaging Your Community In Your Digital Strategy
Best practices, successes and challenges in engaging our communities in digital strategy to maximize success in health care.
Engaging Your Community in Your Digital Strategy: It’s All About Human-Centered Design
An optimal digital strategy is no longer a “nice to have” — it is central to future positioning, especially since 50% of consumers say that a bad digital experience can ruin the entire experience with a provider.
Hospital Price Transparency Final Rule
The Centers for Medicare & Medicaid Services’ Hospital Price Transparency final rule goes into effect on Jan. 1, 2021. The AHA and three other national organizations sued the federal government challenging the final rule. The case is pending in a federal appeals court.
Not Another Number: Expanding Access to Care Through a Focus on the Patient Experience
Presentation Resource
Three Keys to Creating the Most Successful Mobile Strategy
Digital entry points to care are so important that they affect consumer healthcare purchasing.
ScionHealth Breaks Down Care Barriers with CRM
ScionHealth partnered with Loyal to interact with its patient population more easily via email and SMS, pushing appointment reminders and scheduling prompts.
Closing the Loop on Patient Feedback: Lessons from CVS Health
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
Walgreens Shutters 160 VillageMD Clinics after $6 Billion Loss
Walgreens Boots Alliance reported last week that it lost nearly $6 billion in its second quarter as the company struggles with the loss in value of its investment in VillageMD.
CMS releases tool to validate price transparency file compliance
CMS March 28 released an updated online validator tool that hospitals can use to test price transparency machine-readable files against the new format and data specifications going into effect on July 1, 2024, and Jan. 1, 2025.
Customizing the Health Care Experience for Seniors
Magazine & Journal Articles
This article details how the aging of the baby boomers will have a dramatic impact on the country.