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Closing the Loop on Patient Feedback: Lessons from CVS Health
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
Walgreens Shutters 160 VillageMD Clinics after $6 Billion Loss
Walgreens Boots Alliance reported last week that it lost nearly $6 billion in its second quarter as the company struggles with the loss in value of its investment in VillageMD.
CMS releases tool to validate price transparency file compliance
CMS March 28 released an updated online validator tool that hospitals can use to test price transparency machine-readable files against the new format and data specifications going into effect on July 1, 2024, and Jan. 1, 2025.
Customizing the Health Care Experience for Seniors
Magazine & Journal Articles
This article details how the aging of the baby boomers will have a dramatic impact on the country.
Bridging Worlds as a Model for Building and Advancing Integrated Strategy Teams
Presentation Resource
How can the attributes and skills highlighted in Bridging Worlds be applied to take your team to the next level? This session will allow participants to explore these concepts through real-world case studies, gaining practical knowledge to apply within their own organizations.
Bridging New Paths: Competencies Needed for Transformational Healthcare Strategists
Presentation Resource
Applicable to all levels of personnel, this competency model can be used not only to guide development conversations, but also to put an accountable structure and focus around your development plans.
Hospitals and Health Systems Affirming the AHA Patient Billing Guidelines
This is a map of the hospitals and health systems who have affirmed the American Hospital Association's voluntary Patient Billing Guidelines, which outline how hospitals and health systems best serve their patients and communities, and underscore their commitment to ensuring that conversations about financial obligations do not impede care, while recognizing that determinations around financial assistance require mutual sharing of information by providers and patients.
3 Societal Shifts That Will Reshape Health Care by 2035
Leaders at Oliver Wyman’s health care consultancy have been busy studying what health care will look like in 2035 and reimagining what the field may look like roughly a decade from now.
Special Report: How Health Care Disruptors will Transform the Field in 2024
AHA Market Scan special report explores which companies aim to deliver transformational change in 2024.