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Physician Office Risk Management Playbook
The playbook to assist the risk professional, office manager, and/or care providers in overseeing the task of managing risk for physician office practices.
An Approach to Board Engagement for Strategic Planning
Presentation Resource
A successful approach to board engagement included a series of learning and listening sessions over several months, allowing board members to gain a basic understanding or choose to deep dive into key topics. These sessions, in lieu of a more traditional board retreat, provided a review of the competitive landscape through the lenses of business metrics and patient outcomes, as well as philanthropy, research funding, and reputation.
Mobile: The Just-in-Time Patient Educator
Presentation Resource
Learn how SurgeryConnect was designed — from conception to release — to solve the center's challenges while nurturing a "connection"with patients and families, and also producing a positive ROI.
A Leadership Model to Advance the Future of Physician Relations (Advanced)
Presentation Resource
This session will focus on two case studies that demonstrate leadership techniques to address the internal and external expectations with practical examples and demonstrated results. Attendees will see how reports can motivate everyone. The session will end with a list of 10 must-haves to assure program leaders are nimble and ready to address their role in the present environment and in the future.
30 Ideas in 30 Minutes: Crisis Tips from the Headlines
Presentation Resource
This resource showcases stories " and lessons learned " by a panel of hospital communicators from some of the most tragic headlines, including the Boston Marathon bombing, the San Bernardino shootings, and the Virginia on-air shootings.