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Closing the Loop on Patient Feedback: Lessons from CVS Health
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
How OR 'Black Boxes' Are Helping to Improve Safety
The OR Black Box made by Surgical Safety Technologies Inc. in Toronto, which Teodor Grantcharov, M.D., Ph.D., founded, is used in select ORs at Stanford Medicine and in a couple dozen hospitals in the U.S., Canada and Western Europe. The system comprises sensors and software and interacts with video, audio, patient vital signs and data captured from medical devices.
How to Personalize Care across Four Generations of Patients
Over the next five years, hospitals and health systems will need to make greater use of artificial intelligence (AI) and patient data to glean valuable insights that can help them differentiate their services, according to AHA’s recently released Futurescan 2023.
Walmart to Leverage AI Software to Guide Employees to Clinicians
Walmart recently partnered with Health at Scale, a company that uses predictive artificial intelligence to direct patients to providers who match their specific health needs.
CVS Health Looks to Microsoft to Help Build Out Personalized Care Strategy
A new partnership between CVS Health and Microsoft is designed to facilitate personalized service leveraging CVS’ massive data from its base of roughly 100 million customers and health plan enrollees.
MasterCard, Verizon Make Initial Forays into Health Care
MasterCard and Verizon, have launched their first significant health care initiatives. MasterCard is partnering with b.well Connected Health to offer a digital solution that enables patients to verify their identity using a mobile phone. Verizon is entering the telehealth field with its BlueJeans videoconferencing platform acquired last year for about $500 million.
Snapchat Is Ready to Disrupt the Health Care Conversation
Snapchat, the popular social website, is ready to test its reach in health care. The company will launch a new set of tools and custom content centered around mental health and wellness. The new feature, Here For You, provides in-app support for those who may be experiencing a behavioral health or emotional crisis.
Improving Patient Engagement through Mobile Health
Providing a great experience for consumers who use mobile devices to access their medical data through online portals is more than just a convenience issue. A recently published study shows it can lead patients to be in more regular contact with primary care providers and less likely to be hospitalized.
Advancing Health During Volatile, Uncertain and Complex Times
Hospital and health system executives face a reality that plagues military brass on the battlefield: how to lead, create a vision for success and inspire innovation when it’s tough to see what’s over the horizon.