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Crisis Communications for Hospitals and Health Systems: A SHSMD Resource Digest
Guides/Reports
SHSMD members play an integral role in effectively communicating information while providing leadership during a crisis.
How to Manage Crises: Effective Communication & Reputation Management Strategies | On-Demand
Courses
This self-paced course is designed to provide helpful resources and a convenient professional development opportunity. The content was developed by expert faculty and adapted for you from the live online course. This course is comprised of 6 modules
Developing Effective Workplace Violence-Prevention Strategies
Hospitals are working on workplace violence prevention using technology and training to mitigate risk and redesigning facilities to prioritize safety.
Beyond Crisis: Learning from the Ebola Panic to Better Reach, Teach, and Reassure Employees and the Public
Presentation Resource
The 2014 Ebola panic provides a must-learn-from case study that helps us prepare for the inevitable next "epidemic"situation and improve all facets of day-to-day communications. Two veteran healthcare executives dissect what needs to change and how marketers/communicators can lead this effort.
Communication Strategies for Public Health Emergencies
Boost health care organizations’ communication in crises with tips, practical strategies and field examples for staff, patients, and the community.
A Brief Guide To Crisis Communications For Hospitals, Health Systems, and Health Care Entities
Guides/Reports
Together with the American Health Lawyers Association (AHLA) and the American Society for Healthcare Risk Management (ASHRM), SHSMD has developed this guide which provides easy access to crisis communications reference materials for health care executives, attorneys, communication professionals and providers. Materials presented not only provide guidelines for developing and executing a crisis communications plan but also offer a framework for retrospective analysis of the communications provided during a crisis.
30 Ideas in 30 Minutes: Crisis Tips from the Headlines
Presentation Resource
This resource showcases stories " and lessons learned " by a panel of hospital communicators from some of the most tragic headlines, including the Boston Marathon bombing, the San Bernardino shootings, and the Virginia on-air shootings.
AHA podcast: Strengthening Risk Communications in Rural Health Care Emergencies
Communicating information is critical during emergencies and disasters.
AHA blog: Strengthening crisis management in rural health care
Health care leaders can develop “specific competencies and skills that can contribute to effective crisis management,” write Helena Bonfitto and Benjamin Wise, senior program managers for AHA Funded Partnerships.