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The Future of Orthopedics: Managing the Transition to Outpatient Joint Replacement
Magazine & Journal Articles
With over 85 percent of patients discharged directly home the day after surgery at Trinity's Bettendorf, Iowa, campus, strategic planning and market development leaders at UPH recognized an opportunity to work with Trinity to drive discussions on care delivery models for the future of joint replacement surgery. Read about the initiative and the results in this article.
Knowing and Keeping Patients: Going Beyond Patient Satisfaction Surveys
Magazine & Journal Articles
Patients' personal investment in healthcare is higher now than ever before, and so are their expectations. In this consumerist environment, quality of experience is a prime factor in driving loyalty. This article explores both quantitative and qualitative approaches that are needed to grasp the entire patient choice decision-making journey.
Employer Engagement as a Consumer Acquisition Strategy
Magazine & Journal Articles
Ask the executive team at any of the 5,200 hospitals in the United States and they will likely tell you that local demographics, competition, and payer mix make them "different from the rest."
Generate Data-Driven Insights
Guides/Reports
Data is only valuable if it can deliver insights and better decisions.
Erase Boundaries of Business
Guides/Reports
Health care organizations must develop accessible, integrated systems of care that are convenient, affordable, and intuitive.
Integrate and Co-create
Guides/Reports
Hospitals and health systems are complex and multilayered organizations.
Design Consumer Experiences. Tell Powerful Stories
Guides/Reports
Demographics, statistics, and clinical data do not translate into a thorough understanding of an individual’s needs and motivation.
Be Nimble to Exceed the Rate of Change
Guides/Reports
Healthcare strategists need to evolve as fast as or faster than the external environment.