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Rounding software captures patient stories, boosts HCAHPS
Nurse leader rounding software in use at one New York City hospital is improving the quality of the patient experience as measured by the facility’s hospital
HCAHPS: Ways to Improve on the Environment Question
Magazine & Journal Articles
Since 2008, the HCAHPS—Hospital Consumer Assessment of Healthcare Providers and Systems—survey has allowed valid comparisons across hospitals locally, regionally, and nationally. The core of the survey contains 18 items that ask “how often” or whether patients experienced a critical aspect of hospital care, rather than whether they were “satisfied” with the care. The survey also includes four items to direct patients to relevant questions, three items to adjust for the mix of patients across hospitals, and two items that support Congressionally-mandated reports.
Strong, Vibrant and Visible
Magazine & Journal Articles
A look at a couple of the most pressing problems confronting our profession in the immediate and the near future.
CMS Proposes Conditions of Participation for Rural Emergency Hospitals, Updates for Critical Access Hospitals
The CMS yesterday released a proposed rule seeking comment on potential Conditions of Participation (CoPs) for certain rural and Critical Access Hospitals (CAHs) seeking to convert from their current status to be designated as a Rural Emergency Hospital (REH). In
Members in Action Maternal Case Study: Partnering to Improve Birth Outcomes in a Rural Community
In 2015, Kearny launched the Pioneer Baby program in partnership with KU School of Medicine-Wichita to improve pregnancy and birth outcomes by reducing pregnancy complications, premature births, low- or extremely high-birth weight, and cesarean sections while increasing breastfeeding rates.
CMS extends deadlines for submitting HCAHPS, interoperability data
The Centers for Medicare & Medicaid Services extended from Feb. 8 to March 17 the deadline for inpatient prospective payment system hospitals and PPS-exempt cancer hospitals to submit third quarter 2020 Hospital Consumer Assessment of Healthcare Providers and Systems data.
Getting the Most from HCAHPS Surveys
On this AHA Advancing Health podcast, Nancy Foster, AHA vice president of quality and safety policy, moderates a discussion on the need for an update to the Hospital Consumer Assessment of Healthcare Providers and Systems survey.
Hospital associations: HCAHPS survey needs updates
The patient experience survey required by the Centers for Medicare & Medicaid Services for all U.S. hospitals needs modernizing, according to a paper released today by the AHA and other national hospital associations, citing falling response rates after 10 years in the field and incomplete topic coverage.
Modernizing the HCAHPS Survey
We found that PELs strongly support patient experience measurement and its use as an indicator of quality. However, there is wide consensus among PELs on the need to modernize the HCAHPS survey to reflect the changes in health care delivery and information technology and the shift in patient expectations. This paper delves into a variety of recommendations derived by PELs across different types of hospitals and health systems for modernizing the HCAHPS survey.