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Breaking the ice can be complicated! How can hospitals and health systems create trusting environments that make interactions between patients and health care providers more comfortable and inclusive? Join Keith Stinson, RN and emergency department nursing director at Chatham Hospital, serving a mostly rural area of North Carolina, and Kimberlydawn Wisdom, MD, senior VP and chief wellness & diversity officer at Henry Ford Health System in Detroit, as they describe their innovative staff training methods addressing the dynamics of unconscious biases, how to avoid uncomfortable interactions, and successful strategies for heightening bias awareness in the workplace. Both hospitals, operating in completely different clinical settings, are 2020 AHA Carolyn Boone Lewis Equity of Care Award honorees.
This session will explore strategies and internal enabling conditions for hospitals and health systems to advance health equity and simultaneously improve their business performance through an explicit focus on racial equity. Ryan De Souza, Associate Director at FSG, will share insights from the FSG report “Health Care and the Competitive Advantage of Racial Equity: How Advancing Racial Equity Can Create Business Value.” Kate Sommerfeld, President of Social Determinants of Health Institute at ProMedica, a Toledo-based non-profit health care system, will bring the insights to life by sharing ProMedica’s story on how it’s approaching this work. The strategies implemented by ProMedica are rooted in community and multisector partner alignment and help promote racial equity.
Diversity Dialogue Webinars are one of the most popular programs in which a different nationally-renowned speaker discusses a topic of pressing concern in health care. While enjoying the audio presentation, attendees log in via a computer and view the accompanying slideshow presentation.