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Child and Adolescent Health: Reducing Health Disparities
Health disparities must be addressed during childhood.
Spring Symposium Agenda
Learn more about the sessions that will take place at the HCMC Spring Symposium happening on Tuesday, April 29.
Stellar care helps identical quadruplets to thrive in Arizona
Rachel and Marco Vargas recently welcomed four identical baby girls at Banner – University Medical Center Phoenix, a rare occurrence with odds estimated at one in 40 million.
Using Advanced Analytics to Drive Your Patient Experience (Advanced)
Presentation Resource
Learn how Community Health Network (CHNw), a leading Midwest health system, used an analytical technique called MaxDiff (maximum-difference or best-worst scaling) to leverage insight from consumer research, enabling healthcare strategists to prioritize which functional, communications, and human resource development actions would have the greatest impact.
Fulfilling the Potential: Integrating Cross-Continuum Telehealth in Health Systems
Presentation Resource
Improving the Patient Experience Through a Focus on Access
Presentation Resource
In this session, patient access experts from Houston Methodist will discuss the strategies and tools they have utilized to streamline a complex referral process and create a better experience for both patients and providers.
Designing for the Healthcare Consumer Landscape: New Models and Tools (Advanced)
Presentation Resource
Two case studies (integrated marketing mix modeling and brand journalism) show how Novant Health is delivering positive and measurable results.
Greeting the On-Demand Consumer with Transparency to Drive Urgent Care Growth (Advanced)
Presentation Resource
How can you profitably grow your urgent care business? Is it possible to delight consumers and physicians alike? How can you earn consumer respect and trust? How can you use urgent care to drive lifetime patient loyalty? This session covers Sentara Healthcare's journey to drive urgent care growth and profitability.
Using a Chatbot to Communicate with Patients Between Visits: Why and How to Do It
Presentation Resource
Most people see a doctor about twice per year. The rest of the year, they make decisions every day that impact their health. Checking in between encounters has traditionally been a function of case managers dealing with high-risk patients; there aren't enough to reach out to the rest of the population. Automated chatbot conversations allow check-ins with all people in a community, gather health data, and provide information, all with a "cool" interface and phenomenal engagement.
Virtual Health, Retail Visits, and Other 2.0 Strategies in a World of Disruptive Innovations
Magazine & Journal Articles
Imagine a world where your smart phone — and a nurse connected to it — can determine the level of care you need for a health concern before ever leaving the house. Or envision an urgent care visit where, upon your arrival, you are registered in the time it takes to walk to the exam room and are out the door in less than an hour.